Feedback, comments, compliments and complaints
If you have feedback, comments, compliments or complaints about the National Theatre of Scotland’s services, we want to hear from you. We will do everything we can to address points you raise.
What will happen then?
You will receive a response when our research into your complaint is complete. We aim to reply within 28 working days depending on the nature of your complaint.
If we made a mistake we will apologise and take action to stop it happening again.
We monitor all feedback, comments, compliments and complaints made either directly to us or via the media, social media and online and learn from them to improve our services.
We treat correspondents with courtesy and hope that respect is shown towards our staff dealing with complaints. In order to use our public funds proportionately, we do not investigate vexatious or repetitious complaints which have not suggested a contravention of our standards, or which are offensive. We reserve the right, otherwise, to discontinue correspondence.
What happens if you are dissatified with the reply?
Please contact the person who responded to you, within 12 weeks, to take the matter further.
We may refer the complaint to the Chief Executive/Artistic Director or to our Board of Directors who will investigate your complaint and ensure that the correct department takes appropriate action in response to the finding.